Frequently asked questions

Compiled answers in one place

Do you have further questions? Our customer service is happy to help if you need assistance with setting up the new service or have any other issues in mind.

Contact us

We are available every weekday from 10 AM to 4 PM on 010 633 8200, and by email at asiakastuki[at]ovipro.fi.

The price of a call to a 010 company number is 8.35 cents/call + 16.69 cents/min (VAT 24%) when calling from domestic landline and mobile phone connections. When calling from abroad, the price is determined according to the price list of the local operator.

You can sign in to OviPro by clicking the upper right “Login” button at www.ovipro.fi/en. Sign in with your Etuovi.com Contract Customer Service login details, which will be updated to an Alma business account at your first sign-in. At the same time, the system will check that your password is strong enough. To ensure that your data is safe, you may be asked to change your password at this stage. Please contact our customer service if you need any help signing in.

The content and terms of your Etuovi.com contract will stay the same, and you don’t need to renew the contract. OviPro Starter package will replace the Etuovi.com Contract Customer Service, and OviPro Starter is included in your Etuovi.com service. 

You can sign in to OviPro with your Etuovi.com Contract Customer Service login details, which will be updated to an Alma business account at your first sign-in. You can sign in to OviPro by clicking the upper right “Login” button at www.ovipro.fi/en.

The Etuovi.com Contract Customer Service is becoming part of Alma Media’s new OviPro service platform, which will be launched in stages starting from early 2023. In OviPro, the Etuovi.com Contract Customer Service is called OviPro Starter. It is still free, yet even better and easier to use than before. Statistics, for instance, will be available in an easy-to-understand visual graph format.

Etuovi.com Contract Customer Service moving to OviPro is only the first stage in the launch of the new service, but it already gives an idea of the easy and intuitive user experience OviPro will offer. We’re developing OviPro with a long term perspective, based on customer feedback and requests. In 2023 OviPro will take digital property sales to the next level by allowing real estate professionals to access all the tools they need with a single sign-in. We will continue to expand the service platform in tandem with the development of the real estate industry.

You can buy boosted visibility products easily with just a couple of clicks via the REALTIES-section listing, an individual realty listing´s front page or the realty-specific statistic -section. Invoicing is as usual in connection with the office’s monthly Etuovi.com invoice.

New features include timing of Nousu visibility product, buying Nousu for multiple realty-listings at once and a social media ad preview of the boosted visibility products that include ads for social media (Facebook and Instagram).

OviPro Starter is totally free. The customers of Etuovi.com can use OviPro Starter as it is included in the price of Etuovi.com -service. In 2023 we will complement the free OviPro Starter with a more comprehensive service package, OviPro Standard, which involves a monthly fee. You can still continue to use the free service if it matches your needs.

The features of the Etuovi.com Contract Customer service, which you’ve used to publish realty listings and view statistics until now, will be free to use in OviPro, too. The free OviPro service package, which will replace the Etuovi.com Contract Customer Service during January 2023, is called OviPro Starter. 

To sign in to OviPro, please use your existing Etuovi.com Contract Customer Service login details, which will be automatically updated to your Alma business account when you first sign in. You don’t need to renew the contract or do anything else as a result of this change – just sign in an enjoy the new, better user experience.

You can begin to use OviPro with the OviPro Starter package during January 2023. OviPro Starter allows you to publish and manage realty listings in Etuovi.com and buy boosted visibility products. The OviPro Standard service package, launched in late 2023, will comprise services for the entire real estate sales process.

Alma Media already offers real estate professionals the market-leading KIVI estate agent platform. Switching from KIVI to OviPro is easy and, once the platform is comprehensive enough to fulfill your needs, you can start using OviPro whenever it suits your company best. If you are a KIVI customer, we will be in touch with you to determine your optimal timing for switching to OviPro. The final decision is yours, but we will be here to help you during the entire transition period and when you’re learning how to use the new platform. KIVI will be fully operational until all its customers have switched to OviPro. If you’re using another estate agent platform and you’re interested in OviPro, please contact us and we’ll tell you more about the service and how we will make sure your data is transferred securely and easily.

OviPro will be the first ever platform to give real estate professionals access to all the services they need with a single sign-in, so you won’t need to juggle several systems at the same time. What’s more, OviPro’s workflow will adjust to the choices you make and the platform will remind you about upcoming tasks. Thanks to two-way API integrations, information will travel freely between OviPro, your company’s IT systems, and the official authorities involved in real estate sales.

The first OviPro service package, OviPro Starter, is launched during January 2023. It is free to use and includes all the features of the Etuovi.com Contract Customer Service, i.e. the publication of realty listings in Etuovi.com, realty management and statistics, and the boosted visibility products for Etuovi.com. 

OviPro Standard, a service package that will cover the entire real estate sales process, will be launched in late 2023, and during 2023 we’ll let you know more about what the unprecendentedly comprehensive OviPro Premium package will include. 

You can find more information about OviPro service packages and pricing here >

The first OviPro service package, OviPro Starter, is launched during January 2023. It is free to use and includes all the features of the Etuovi.com Contract Customer Service, i.e. the publication of realty listings in Etuovi.com, realty management and statistics, and the boosted visibility products for Etuovi.com.

OviPro Standard, a service package that will cover the entire real estate sales process, will be launched in late 2023, and during 2023 we’ll let you know more about what the unprecendentedly comprehensive OviPro Premium package will include. The prices of OviPro Standard and Premium are determined by your chosen service package and the number of users in your company.

You’ll find the latest pricing information for OviPro here >

Don’t worry, we’ll ensure the secure and timely transfer of your information. We’ll make certain that you’ll always have access to the data you need, and that your history data will be stored securely.

We want to make your transition to OviPro as easy as possible. Our customer service is always happy to help if you need assistance in learning to use the new service or if you have any questions. Please call or email us so we can solve any problems together.

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