Frequently asked questions

Find all the answers in one place.

Do you have further questions? Our customer service is happy to help if you need assistance with setting up the new service or have any other issues in mind.

We are available every weekday from 10 AM to 4 PM on 010 633 8200, and by email at asiakastuki@ovipro.fi.

The price of a call to a 010 company number is 8.35 cents/call + 16.69 cents/min (VAT 24%) when calling from domestic landline and mobile phone connections. When calling from abroad, the price is determined according to the price list of the local operator.

Alma’s housing services cover all the needs of housing and real estate sales:

– Housing transaction process and customer management (KIVI and OviPro)
– Reaching customers (Etuovi.com, Vuokraovi.com, Kauppalehti Toimitilat, Toimitilat.fi)
– Data to support decision-making (e.g. Housing scale, Area scale)
– Documents needed in the housing transaction
– Electronic housing trade (DIAS)

Our customers’ trust in us is based on e.g. a good service and user experience, reliable content and flawless processing of customer data.

We understand how and how quickly our customers’ needs, technologies and data utilization change, and we are able to take advantage of the opportunities created by the changes at just the right time.

We have 30 years of experience in the real estate industry. The KIVI Real Estate System has been the market leader since 2006. We work closely with the Federation of Real Estate Agency (KVKL), our clients, and other industry players. Additionally, our team includes professionals who have been involved with KIVI since its inception in 2006, some of whom hold a licensed real estate agent qualifications and have backgrounds as former real estate agents. Therefore, we can honestly say that we understand both your clients and the constantly changing situations and needs of the real estate industry.

OviPro brings all the services a real estate professional needs under a single login for the first time, eliminating the need to switch between different systems. Other groundbreaking features of OviPro include an adaptive workflow, real-time notifications, and bidirectional interfaces that ensure smooth data flow between OviPro, your company’s internal systems, and state authority’s official real estate services.

OviPro has a large and agile development team that ensures the service’s reliability every day of the year.

We are also proud to say that OviPro has proven to have high-quality security throughout the entire service. OviPro has been security-audited by an external party and found to be of exceptional quality. No critical, high, or medium-level security issues have been identified in the service.

The customer always owns the data processed within the system, and compliance with GDPR regulations is a given for us. Additionally, the service guides users to act in accordance with regulations and laws, for example, by prompting the deletion of customer data in line with GDPR requirements.

Our expert and highly-praised customer support is available on every weekday from 10 AM to 4 PM, either by phone or email. We also regularly organize training sessions and webinars to help users fully understand all the possibilities OviPro offers. 

We are happy to arrange custom training sessions at our clients’ premises as well. Contact our customer support: asiakastuki@ovipro.fi | 010 633 8200.

You can sign in to OviPro by clicking the upper right (or the hamburger menu in mobile) “Login” button at www.ovipro.fi/en. Sign in with your Alma Business account. If you don’t remember your password click the “Forgot your password?” -link and order a new password. Please contact our customer service if you need any help signing in.

All Etuovi.com’s customers can use OviPro Starter free of charge as it is included in the price of Etuovi.com -service. You will find all necessary tools for publishing and managing listings, following statistics and purchasing boosted visibility products such as Etuovi.com Nousu, Nousu Plus, Startti, Kärki or Spotti.

You can buy boosted visibility products easily with just a couple of clicks via the REALTIES-section listing, an individual realty listing´s front page or the realty-specific statistic -section. Invoicing is as usual in connection with the office’s monthly Etuovi.com invoice.

You can also set a specific timing for Nousu visibility product, and buy Nousu for multiple realty-listings at once. A social media ad preview of the boosted visibility products that include ads for social media (Facebook and Instagram) is a handy tool to see the end result while purchasing the product.

OviPro Starter is a free package for Etuovi.com customers. It includes the publication of realty listings in Etuovi.com, realty management, statistics and the possibility to purchase boosted visibility products for Etuovi.com.

OviPro Standard offers all the tools needed for the entire real estate sales process. Through Standard, you can also take advantage of all the possibilities of digital real estate sales.

OviPro Premium includes everything from the Standard package plus all the important customer relationship management (CRM) tools. 

You can find more information about OviPro service packages and pricing here >

OviPro will be the first ever platform to give real estate professionals access to all the services they need with a single sign-in, so you won’t need to juggle several systems at the same time. What’s more, OviPro’s workflow will adjust to the choices you make and the platform will remind you about upcoming tasks. Thanks to two-way API integrations, information will travel freely between OviPro, your company’s IT systems, and the official authorities involved in real estate sales.

OviPro Starter is free of charge for all Etuovi.com business customers. The price of Standard and Premium service packages varies depending on the content of the package and the number of users in your company. Contact sales, and we will find the most suitable solution for your company together.

You’ll find the latest pricing information for OviPro here >

Don’t worry, we’ll ensure the secure and timely transfer of your information. We’ll make certain that you’ll always have access to the data you need, and that your history data will be stored securely.

We want to make your transition to OviPro as easy as possible. Our customer service is always happy to help if you need assistance in learning to use the service or if you have any questions. Please call or email us so we can solve any problems together.

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